Shipping Policy

# Shipping & Delivery Policy **Effective Date:** August 1, 2026 Thank you for shopping with **ModHub**. This Shipping & Delivery Policy explains how orders placed through the ModHub marketplace are processed, shipped, and delivered. ModHub is an online marketplace that connects buyers with independent sellers. While sellers are responsible for preparing and shipping their products, ModHub works to provide a smooth and reliable delivery experience for all customers. # 1. Order Processing Once your order is successfully placed and payment is confirmed, the seller will begin processing your order. Most orders are processed within **1–3 business days**, unless otherwise stated on the product page. Processing time may vary depending on product availability, order volume, or seller operations. # 2. Shipping Orders are shipped through trusted courier and logistics partners selected by the seller or ModHub. Shipping options and charges, if applicable, will be displayed during checkout before you complete your purchase. # 3. Delivery Time Estimated delivery timelines vary depending on your location, the seller's location, product availability, and the courier service. Most orders are delivered within **3–10 business days** after dispatch. Please note that delivery timelines are estimates and are not guaranteed. # 4. Order Tracking Once your order has been shipped, tracking information will be made available in your ModHub account, where applicable. You can track the status of your order by visiting the **My Orders** section. # 5. Shipping Charges Shipping charges are calculated and displayed during checkout before payment. From time to time, ModHub may offer free shipping promotions or seller-specific shipping offers. Any applicable offer will be clearly shown before you place your order. # 6. Delivery Delays While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to: * Severe weather conditions * Natural disasters * Public holidays * Transportation disruptions * Remote delivery locations * High order volumes * Courier or logistics issues Neither ModHub nor the seller shall be liable for delays caused by such circumstances. # 7. Delivery Attempts Courier partners may make multiple delivery attempts before returning a shipment. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order may be returned to the seller. Additional shipping charges may apply for re-dispatch where applicable. # 8. Customer Responsibilities To ensure successful delivery, customers are responsible for: * Providing accurate shipping information. * Providing a valid contact number. * Being available to receive the delivery. * Inspecting the package upon delivery. If you notice visible damage to the package, we recommend taking photographs before opening it and reporting the issue immediately through your ModHub account. # 9. Delivery Address Changes Once an order has been confirmed, changes to the delivery address may not be possible. If you need to update your address, please contact us as soon as possible at **[support@getmodhub.com](mailto:support@getmodhub.com)**. While we will make reasonable efforts to assist, we cannot guarantee that address changes can be accommodated after an order has been processed. # 10. Lost or Damaged Shipments If your order is lost in transit or arrives damaged, please contact us promptly at **[support@getmodhub.com](mailto:support@getmodhub.com)** with your order details and supporting photographs, where applicable. We will work with the seller and shipping partner to investigate the issue and provide an appropriate resolution in accordance with our Returns & Refunds Policy. # 11. Multiple Shipments If your order contains products from multiple sellers or warehouses, the items may be shipped separately and may arrive on differen