Return Policy

# Returns & Refunds Policy **Effective Date:** August 1, 2026 At **ModHub**, we want you to shop with confidence. This Returns & Refunds Policy explains the conditions under which products purchased through our marketplace may be returned and refunded. ModHub is an online marketplace that connects buyers with independent sellers. While products are sold by individual sellers, all return requests are managed through the ModHub platform in accordance with this policy and applicable consumer laws. # 1. Return Eligibility A product may be eligible for return if: * It was delivered damaged or defective. * You received the wrong product. * The product is missing parts or accessories. * The product is significantly different from its description. * The return request complies with this policy and is approved after review. To be eligible for a return, the product must: * Be returned within the applicable return window. * Be in its original condition unless the return is due to damage, defect, or an incorrect item. * Include all original packaging, accessories, manuals, labels, and invoices where applicable. # 2. Return Window Unless otherwise specified on the product page, eligible products may be returned within **7 days from the date of delivery**. Return requests submitted after the return window may not be accepted. # 3. Non-Returnable Products The following products are generally not eligible for return unless they are received damaged, defective, or incorrect: * Products that have been installed, used, or modified. * Customized or made-to-order products. * Electrical or electronic products damaged due to improper installation or misuse. * Products with missing original packaging, accessories, labels, or manuals. * Products damaged after delivery due to customer negligence. * Clearance, final sale, or products marked as non-returnable on the product page. # 4. How to Request a Return To request a return: 1. Log in to your ModHub account. 2. Go to **My Orders**. 3. Select the relevant order. 4. Click **Request Return**. 5. Select the reason for your return. 6. Upload photographs or videos if requested. 7. Submit your request. Our team will review your request and may contact you for additional information if required. # 5. Return Review Every return request is reviewed individually. Your request may be evaluated based on: * Product condition. * Reason for return. * Photos or videos submitted. * Seller response. * Platform policies. Submitting a return request does not guarantee approval. # 6. Damaged, Defective or Incorrect Products If you receive a damaged, defective, or incorrect product, please report the issue as soon as possible after delivery. To help us investigate your request, please provide: * Photos of the product. * Photos of the packaging. * Photos of the shipping label. * Clear images showing the issue. Failure to provide sufficient information may delay the review process. # 7. Refunds Once a return request is approved and the returned product has been received (where applicable) and successfully inspected, the refund will be processed to the original payment method used during purchase. Refund processing times may vary depending on your bank or payment provider. Shipping charges, convenience fees, or other service charges may not be refundable unless the return is due to an error by the seller or ModHub. **ModHub currently does not offer product replacements.** If an eligible return is approved, a refund will be processed in accordance with this policy. # 8. Return Shipping If your return request is approved, return instructions will be provided through your ModHub account. Depending on the product and seller: * A pickup may be arranged. * You may be required to ship the product using the instructions provided. Please do not send products back without an approved return request. # 9. Return Rejection A return request may be rejected if: * The return window