Frequently Asked Questions
# Frequently Asked Questions (FAQ)
Welcome to **ModHub's FAQ**. Here you'll find answers to the most common questions about shopping, selling, orders, payments, shipping, returns, and your account.
If you can't find the answer you're looking for, please contact us at **[support@getmodhub.com](mailto:support@getmodhub.com)**.
# General
## What is ModHub?
ModHub is India's marketplace for car and bike modifications, connecting buyers with trusted sellers offering automotive accessories, performance parts, styling upgrades, riding gear, and much more.
## Is ModHub a seller?
No. ModHub is an online marketplace that connects buyers with independent sellers. Products available on the platform are sold by individual sellers unless otherwise stated.
## Do I need an account to place an order?
Yes. You'll need to create a ModHub account to place an order, track your purchases, manage returns, and access your order history.
# Orders
## How do I place an order?
Browse products, add your desired items to your cart, proceed to checkout, enter your shipping details, and complete your payment.
## Can I cancel my order?
No. Once an order has been successfully placed, it cannot be cancelled.
We recommend reviewing your cart, delivery address, vehicle compatibility, and order details carefully before completing your purchase.
If you receive a damaged, defective, incorrect, or eligible returnable product, you may request a return in accordance with our Returns & Refunds Policy.
## How can I track my order?
Once your order has been shipped, tracking information (where available) will be available in the **My Orders** section of your ModHub account.
## Why did I receive multiple shipments?
If your order contains products from multiple sellers or warehouses, your items may be shipped separately and delivered on different dates.
# Payments
## What payment methods do you accept?
We accept secure online payments through our supported payment gateway, including UPI, debit cards, credit cards, net banking, and other payment options available during checkout.
## Is online payment secure?
Yes. Payments are processed through trusted and secure payment gateway providers. ModHub does not store your complete card details, UPI PIN, or banking credentials.
# Shipping
## How long does delivery take?
Most orders are delivered within **3–10 business days** after dispatch. Delivery times may vary depending on your location, seller processing time, and courier service.
## Do you offer free shipping?
Free shipping may be available on selected products or during promotional campaigns. Any applicable shipping charges or offers will be displayed during checkout before payment.
## Do you deliver across India?
Yes. ModHub currently delivers to most serviceable locations across India.
## Do you ship internationally?
No. At present, ModHub delivers only within India.
# Returns & Refunds
## Can I return a product?
Yes. Eligible products may be returned within **7 days of delivery**, subject to our Returns & Refunds Policy.
## Can I exchange or replace a product?
No. ModHub currently does **not** offer product replacements or exchanges.
If an eligible return is approved, the applicable refund will be processed to your original payment method.
## When will I receive my refund?
Once your returned product has been received (where applicable), inspected, and approved, your refund will be processed to your original payment method.
The time taken for the refund to reflect in your account depends on your bank or payment provider.
# Products
## How do I know if a product fits my vehicle?
Many products include vehicle compatibility information to help you choose the correct item. However, we recommend carefully reviewing the product description and compatibility details before placing your order.
## Are all products genuine?
Sellers are responsible for listing genuine products and providing accurate prod